{"id":38550,"date":"2026-01-13T13:30:00","date_gmt":"2026-01-13T13:30:00","guid":{"rendered":"https:\/\/reefyfarm.com\/?page_id=38550"},"modified":"2026-01-13T13:40:34","modified_gmt":"2026-01-13T13:40:34","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/reefyfarm.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<h2><strong>Return and Refund Policy \u2013 \u200b\u200bReefy Farm<\/strong><\/h2>\n<p>At Reefy Farm, we are committed to providing our customers with fresh, high-quality meat and vegetables. Due to the perishable nature of our products, we have a clear and strict return and refund policy.<\/p>\n<h3><strong>1. No returns or exchanges accepted<\/strong><\/h3>\n<p>Because our products include fresh meat and vegetables, we:<\/p>\n<p>\u274c We do not accept product returns<br \/>\n\u274c We do not offer replacements.<\/p>\n<p>This is to maintain health and safety standards and to ensure product quality.<\/p>\n<h3><strong>2. Refund Policy (in specific cases only)<\/strong><\/h3>\n<ul>\n<li>The customer can only request a refund in the following cases:<\/li>\n<li>The product arrived damaged or unfit for consumption.<\/li>\n<li>The product does not match the description on the website.<\/li>\n<li>There is a shortage in demand.<\/li>\n<li>The product arrived not fresh upon receipt.<\/li>\n<\/ul>\n<p><strong>To claim a refund, you must submit:<\/strong><\/p>\n<ul>\n<li>Images or a video that clearly illustrates the problem<\/li>\n<li>Order number and customer name<\/li>\n<li>Contact us within 12 hours of receiving your order.<\/li>\n<\/ul>\n<p><strong>If the request is accepted, the refund will be processed via:<\/strong><\/p>\n<ul>\n<li>Store wallet balance.<\/li>\n<li>Resend a replacement product (if available).<\/li>\n<li>Or return the amount to the original payment method (depending on availability from the payment provider).<\/li>\n<li>That depends on the type of problem and the payment service providers' policies.<\/li>\n<\/ul>\n<h3><strong>3. Conditions for Approving Refunds<\/strong><\/h3>\n<p>A refund may be approved if:<\/p>\n<ul>\n<li>The problem was clearly documented.<\/li>\n<li>Reported within the specified time.<\/li>\n<li>The product was handled correctly after receipt.<\/li>\n<li>Refund requests will not be accepted if:<\/li>\n<li>The product was damaged due to improper storage by the customer.<\/li>\n<li>Submitting a report after a long time.<\/li>\n<li>Consuming part of the product.<\/li>\n<li>The customer simply wants to change without any real problem.<\/li>\n<\/ul>\n<h3><strong>4. Connection problems<\/strong><\/h3>\n<p>If the order arrives:<\/p>\n<ul>\n<li>Late<\/li>\n<li>With a damaged package<\/li>\n<li>Or the application was incomplete<\/li>\n<li>You should contact us immediately via email.<\/li>\n<li>We will handle each case according to the circumstances to ensure customer satisfaction.<\/li>\n<\/ul>\n<h3><strong>5. Contact Information<\/strong><\/h3>\n<p>For inquiries or to submit a refund request, you can contact us via:<\/p>\n<p>Reefy Farm<br \/>\nEmail Address: <strong><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"mailto:info@reefyfarm.com\">info@reefyfarm.com<\/a><\/span><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u2013 Reefy Farm \u0641\u064a Reefy Farm\u060c \u0646\u062d\u0631\u0635 \u0639\u0644\u0649 \u062a\u0648\u0641\u064a\u0631 \u0644\u062d\u0648\u0645 \u0648\u062e\u0636\u0631\u0648\u0627\u062a \u0637\u0627\u0632\u062c\u0629 \u0648\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0644\u0639\u0645\u0644\u0627\u0626\u0646\u0627. \u0648\u0646\u0638\u0631\u064b\u0627 \u0644\u0637\u0628\u064a\u0639\u0629<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-38550","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/reefyfarm.com\/en\/wp-json\/wp\/v2\/pages\/38550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reefyfarm.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reefyfarm.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/reefyfarm.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/reefyfarm.com\/en\/wp-json\/wp\/v2\/comments?post=38550"}],"version-history":[{"count":7,"href":"https:\/\/reefyfarm.com\/en\/wp-json\/wp\/v2\/pages\/38550\/revisions"}],"predecessor-version":[{"id":38559,"href":"https:\/\/reefyfarm.com\/en\/wp-json\/wp\/v2\/pages\/38550\/revisions\/38559"}],"wp:attachment":[{"href":"https:\/\/reefyfarm.com\/en\/wp-json\/wp\/v2\/media?parent=38550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}