Privacy Policy – Reefy Farm

These terms outline the rights of users and the rights of Reefy Farm (“the Store,” “we”) when you use our website reefy-farm.odoo.com and our services related to the sale of meat, vegetables, and fresh products. By using our website, you agree to these terms.

1- Customer Rights

Users have the following rights when using the Reefy Farm website:

  • A. Right to Clear Information: You have the right to know all details related to products, prices, payment methods, and the delivery policy in a transparent manner.
  • B. Right to Receive Safe and Fresh Products: We are committed to delivering products that match the description, are fresh, and of high quality.
  • C. Right to Make Inquiries or File Complaints: You have the right to contact us regarding any issue related to your order, and we will respond within a reasonable time.
  • D. Right to Refund (According to Policy): Customers have the right to request a refund in the following cases: product damage upon delivery, product not matching the description, or missing items in the order. This does not include the return of products, as they are perishable.
  • E. Right to Data Protection: You have the right to know how your personal data is collected and used, and to have it protected according to our privacy policy.

2. Rights of Reefy Farm

The Store has the following rights to ensure smooth operations and quality of services:

  • A. Right to Reject Any Incomplete or Incorrect Order: We reserve the right to cancel or reject any order containing missing information or an incomplete payment.
  • B. Right to Update Prices and Products: We may update prices or products without prior notice, in accordance with the market and product availability.
  • C. Right to Refuse Compensation in Cases of Misuse: Customers are not entitled to request a refund or compensation in the following cases: improper storage of the product after delivery, damage due to mishandling by the customer, or submitting a complaint without evidence (photos/videos).
  • D. Right to Protect Intellectual Property: All images, content, product descriptions, and the logo are the property of Reefy Farm and may not be used without permission.

3. User Obligations

When using our website, the customer agrees to:

  • Provide accurate and complete information when placing an order
  • Accept the Fresh Products Non-Return Policy
  • Pay the Full Amount Due
  • Do Not Misuse the Website or Steal Content
  • Do not submit false or misleading complaints.

4. Reefy Farm's Commitments

At Reefy Farm, we are committed to:

  • Providing fresh, high-quality products
  • Delivering orders on time as much as possible
  • Handling complaints fairly and transparently
  • Protecting customer data and ensuring information confidentiality
  • Clarify any policy changes on an ongoing basis

5. Contact us

For inquiries, complaints, or refund requests, please contact us via:
Reefy Farm
Email Address: info@reefyfarm.com