Return and Refund Policy – ​​Reefy Farm

At Reefy Farm, we are committed to providing our customers with fresh, high-quality meat and vegetables. Due to the perishable nature of our products, we have a clear and strict return and refund policy.

1. No returns or exchanges accepted

Because our products include fresh meat and vegetables, we:

❌ We do not accept product returns
❌ We do not offer replacements.

This is to maintain health and safety standards and to ensure product quality.

2. Refund Policy (in specific cases only)

  • The customer can only request a refund in the following cases:
  • The product arrived damaged or unfit for consumption.
  • The product does not match the description on the website.
  • There is a shortage in demand.
  • The product arrived not fresh upon receipt.

To claim a refund, you must submit:

  • Images or a video that clearly illustrates the problem
  • Order number and customer name
  • Contact us within 12 hours of receiving your order.

If the request is accepted, the refund will be processed via:

  • Store wallet balance.
  • Resend a replacement product (if available).
  • Or return the amount to the original payment method (depending on availability from the payment provider).
  • That depends on the type of problem and the payment service providers' policies.

3. Conditions for Approving Refunds

A refund may be approved if:

  • The problem was clearly documented.
  • Reported within the specified time.
  • The product was handled correctly after receipt.
  • Refund requests will not be accepted if:
  • The product was damaged due to improper storage by the customer.
  • Submitting a report after a long time.
  • Consuming part of the product.
  • The customer simply wants to change without any real problem.

4. Connection problems

If the order arrives:

  • Late
  • With a damaged package
  • Or the application was incomplete
  • You should contact us immediately via email.
  • We will handle each case according to the circumstances to ensure customer satisfaction.

5. Contact Information

For inquiries or to submit a refund request, you can contact us via:

Reefy Farm
Email Address: info@reefyfarm.com